These terms govern your use of the Hugo Plumbing website at hugoplumbingtx.com, our online booking, and the text messaging program described below. By using the website, booking service, or texting with us, you agree to these terms and to ourPrivacy Policy.
Text messaging program terms (SMS and RCS)
Program name: Hugo Plumbing customer texting.
What you will receive. When you provide your mobile number and agree to receive texts, Hugo Plumbing may send you messages about your service, including appointment confirmations and reminders, technician "on the way" updates, estimates, invoices, receipts, warranty and maintenance reminders, and replies to questions you text us. This program is transactional only. We do not send marketing or promotional text messages through it.
How to opt in. You opt in by entering your mobile number in a form on our website and submitting it, by booking service online or by phone and agreeing to receive texts, or by texting us first. Consent to receive texts is not a condition of purchasing any service.
Message frequency varies depending on your service and the options you choose.
Message and data rates may apply. Check with your wireless carrier for details about your plan.
How to opt out. Reply STOP to any message from us and you will be unsubscribed. You will receive one final message confirming you have opted out. You can also opt out by calling (713) 409-7176.
Help. Reply HELP to any message, call(713) 409-7176, or use ourcontact form.
Carriers. Messages are supported by major U.S. carriers. Wireless carriers are not liable for delayed or undelivered messages.
Privacy. Your mobile number and opt-in consent are never shared with third parties for marketing purposes. See our Privacy Policy.
Booking and estimates
Requests made through our website or booking page are requests, not confirmed appointments, until we contact you to confirm. Appointment windows are estimates and may change because of emergencies, weather or traffic. We will keep you updated by phone or text.
Estimates are based on the information available at the time and the conditions we can see. If hidden conditions change the scope of work, we will explain the change and get your approval before proceeding. Written estimates, invoices and any warranty terms provided with your job control over anything on this website.
Website use
The content on this website, including text, photos, logos and design, belongs to Hugo Plumbing or its licensors and may not be copied or used commercially without permission. You agree not to misuse the site, submit false information, or interfere with its operation. Links to third-party sites are provided for convenience and we are not responsible for their content or practices.
Disclaimer and limitation of liability
The website and its content are provided "as is" for general information. Plumbing advice on this site is not a substitute for an on-site inspection by a licensed plumber. To the fullest extent permitted by Texas law,Hugo Plumbing is not liable for indirect, incidental or consequential damages arising from use of the website or the texting program. Nothing in these terms limits the warranties and rights provided in your written service agreement.
Governing law
These terms are governed by the laws of the State of Texas. Any dispute will be resolved in the state or federal courts located in Harris County, Texas.
Changes
We may update these terms from time to time. The effective date at the top shows when they last changed. Continued use of the website or texting program after a change means you accept the updated terms.
Contact us
Hugo Plumbing
7038 Cotton Drive
Houston, TX 77092
(713) 409-7176 · Contact form
Texas Master Plumber License MPL 41319