Hugo Plumbing ("Hugo Plumbing", "we", "us") respects your privacy. This policy explains what information we collect when you visit hugoplumbingtx.com, call us, book service, or text with us, how we use it, and the choices you have. By using our website or services you agree to this policy.
Information we collect
We collect only what we need to schedule and perform plumbing work and to communicate with you.
- Contact details you give us: name, phone number, email address and service address, whether through our website forms, our online booking page, by phone, or by text.
- Job details: the plumbing problem you describe, photos you send, notes from our technicians, estimates, invoices and payment records.
- Messages: the content of text messages, emails and voicemails you exchange with us. Calls to our office may be recorded for quality and training.
- Website usage: pages visited, device and browser type, approximate location, and referral source, collected through cookies and analytics tools described below.
How we use it
- To schedule, confirm and perform service, and to send appointment reminders and "on the way" updates.
- To send estimates, invoices, receipts and warranty or maintenance reminders.
- To respond to your questions and requests.
- To improve our website, advertising and customer service.
- To comply with the law and protect our rights.
Text messaging (SMS and RCS)
When you give us your mobile number through a form on this site, our booking page, or in person or by phone, you may receive text messages from Hugo Plumbing about your service (appointment confirmations, technician arrival updates, estimates, invoices and follow-ups). We do not send marketing or promotional text messages through this program. Message frequency varies. Message and data rates may apply.
Reply STOP to any message to opt out at any time, or reply HELP or call(713) 409-7176 for assistance. Full program terms are in ourTerms of Service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.Messages are delivered through our messaging service provider solely so we can send and receive them.
How we share information
We do not sell your personal information. We share it only with:
- Service providers that help us run the business, such as our scheduling and invoicing software, payment processors, messaging and phone carriers, email providers and website hosting. They may use your information only to provide services to us.
- Subcontractors and suppliers when needed to complete your job, limited to the details required for the work.
- Financing and warranty partners only when you ask us to arrange financing or register a manufacturer warranty.
- Authorities when required by law, permit or inspection, or to protect the safety and rights of our customers, employees or business.
Cookies and analytics
Our website uses cookies and similar technologies from analytics and advertising services such as Google Analytics, Meta and other ad platforms to understand how visitors use the site and to measure our advertising. These tools may collect your IP address, device identifiers and browsing activity on our site. You can limit cookies in your browser settings. Doing so will not affect your ability to call or book service.
Reviews and public content
Reviews you post on Google, Facebook or other platforms are governed by those platforms' policies. With your permission we may display your review, first name and neighborhood on our website.
Data retention and security
We keep customer and job records for as long as needed to provide service, honor warranties, meet tax and legal obligations and resolve disputes. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.
Your choices
- Opt out of texts at any time by replying STOP.
- Ask us to correct or delete your contact information by calling (713) 409-7176 or using our contact form. We may keep records required for tax, warranty or legal purposes.
Children
Our services and website are intended for adults. We do not knowingly collect information from anyone under 18.
Changes
We may update this policy from time to time. The effective date at the top shows when it last changed. Continued use of our services after a change means you accept the updated policy.
Contact us
Hugo Plumbing
7038 Cotton Drive
Houston, TX 77092
(713) 409-7176 · Contact form